Building Policies


Spectra Venue Management would like all of our guests to enjoy their visit to Pratt & Whitney Stadium at Rentschler Field. To assist you, and to ensure your safety, comfort, and enjoyment, we are providing the following information and guidelines. New security measures, including walk-through metal detectors at every entrance, have been introduced at the stadium. Fans are encouraged to allow for extra time to enter and to leave non-essential items at home. These new procedures are not a response to any specific threat, but rather recommendations made by the University of Connecticut with consultation from local law enforcement officials and other arenas and stadiums within the American Athletic Conference.

All guests will be subject to search at Pratt & Whitney Stadium at Rentschler Field’s discretion of their person and/or possessions (including handbags of normal size, which may be allowed entry after such search). Guests with prohibited articles will be turned away at the entrances to return items to their vehicle or dispose of the items. No storage or “check-in area” will be provided. Enforcement will be without exceptions.

Pratt & Whitney Stadium at Rentschler Field expects its guests to display proper behavior while attending events. Foul abusive language, drunken and/or rowdy behavior will not be tolerated and will be cause for ejection and/or arrest. Guests are requested to notify the nearest event staff or security immediately if this behavior should occur near you. Guests are prohibited from entering the field and locker areas and should sit in their reserved seats, always keeping the aisles clear. Guests should be prepared to display their ticket stubs when requested by event staff or security. Any throwing of objects or property damage to Pratt & Whitney Stadium at Rentschler Field will result in immediate ejection and/or arrest. No refunds will be granted in the above cases.

Bag Policy

Fans are encouraged not to bring bags into the stadium. All bags are subject to search upon entry and are subject to additional searches within the stadium. Backpacks or oversized bags are not permitted. Purses/tote bags that are smaller than 12" x 6" x 12" will be permitted. Diaper bags are permitted in the company of a small child. Bags carrying medical needs will also be permitted and are subject to search by venue personnel. Bags for equipment and computers for those working the event, such as media, photographers, etc. are permitted and are subject to search upon entry into the venue. Guests are encouraged to return unauthorized items to their vehicles. Venues cannot safeguard items which are not permitted into the arena. Violators of the rules will be refused admission and asked to leave. This policy is in effect for all guests.

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Alcohol Policies

Guests who drink alcoholic beverages are asked to drink responsibly. Guests must be 21 years of age or older to purchase alcohol and must present valid identification. A limit of one (1) beer per guest will be sold at one time and beer sales end the middle of the third quarter, or earlier, at Management’s discretion.

Concessions

Full-service concession stands are located around the stadium concourse. Concession services are managed by Spectra Food Services & Hospitality. Only credit or debit cards are accepted at the stadium. Pratt & Whitney Stadium is a cashless venue.

Food & Beverage

Pratt & Whitney Stadium at Rentschler Field, through its authorized representative, has exclusivity overall food and beverage consumed throughout the stadium. No outside food & beverage is permitted into the stadium. Only credit or debit cards are accepted at the stadium. Pratt & Whitney Stadium is a cashless venue.

FAQs


Will I be allowed to re-enter the stadium if I leave?

There is NO re-entry to Pratt & Whitney Stadium at Rentschler Field. Persons leaving will not be readmitted. Medical emergencies will be handled at the Guest Relations booth at Gate B.

*Re-Entry is allowed between games for the 2021 Men's Lacrosse Championships.

How early can I park before a game? How much will it cost?

The parking lots will be open three (3) hours prior to the event start time but can vary based on the event. Cash is required for the parking fee (no credit cards accepted).

Is tailgating allowed before games?

Tailgating is permitted at Pratt & Whitney Stadium at Rentschler Field but there are restrictions that can be found on the Tailgating Page.

When do lots close after events?

The parking lots will close within two (2) hours after the event.

Is smoking permitted in the stadium?

Smoking is prohibited at Pratt & Whitney Stadium at Rentschler Field. Please refrain from smoking in seating areas, concourse, and washrooms. Violation of this policy could result in ejection. E-cigarettes and vapes are not permitted.

Which gate is for student entrance for UConn Football?

Student ticket holders can enter through Gate C with their ticket and valid student ID.

Is there a lost and found at Pratt & Whitney Stadium at Rentschler Field?

Lost and found items can be brought to or claimed at Guest Relations located on the concourse level at Gate B. All calls for lost and found can be directed to Derek Miles at (860) 610-4885.

Can I bring a camera into the stadium?

Video Cameras and Recording Devices are strictly prohibited. Cameras are not permitted with lenses that exceed 90mm. Cameras are restricted at certain events, please visit the Events Calendar for more details.

When does the Will Call window open?

The Will Call windows are located at Gate B. The Will Call window will open three hours prior to kickoff and remain open through intermission. If you are picking up tickets purchased in advance, you must present a photo ID and the credit card on which the tickets were purchased. There is no third party will call or alternate pickup accepted at the Pratt & Whitney Stadium at Rentschler Field Box Office.

Can I use cash when in the stadium?

Our stadium has transitioned to a cashless stadium. Only Credit or Debit Cards can be used within the stadium. 

What time do doors open?

Doors open 90 minutes prior to the scheduled event time. Guests are encouraged to arrive early to ensure entry in a timely manner. 

*Doors open 60 minutes prior to the scheduled event time for the 2021 Men's Lacrosse Championships.

How old does my child need to be to require a ticket?

All individuals two years old or older must possess a valid ticket for entry into the stadium. Children under two years old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children one year old or older to possess a ticket and will be noted on the show’s event calendar listing.

Where is First Aid located?

Emergency medical treatment is available at the First Aid Room located by Gate B. The First Aid area is staffed by medical personnel from the UCONN Medical Center. Emergency Medical Technicians provided by East Hartford Fire Department are located on the concourse level at Gates A, B, C, and D. For medical assistance notify the nearest Event Staff / Security Representative.

Can I make a public address?

No appeals will be made over the Public Address system except under extraordinary circumstances. Please contact the nearest event staff/security personnel or Guest Relations located at Gate B for assistance.

What items are prohibited to bring into the stadium?

  • Bags or purses larger than 12” x 6” x 12” including backpack or briefcases
  • Alcoholic beverages
  • Animals (except service animals)
  • Balloons
  • Cameras with lenses longer than 3” or cameras with a detachable lens
  • Drugs, e-cigarettes, and vapes
  • Large banners/flags
  • Umbrellas
  • Video cameras, audio or video recording devices
  • Laser pointers
  • Noisemakers
  • Weapons of any kind (including weapons carried with a permit)
  • Contraband
  • Sticks or poles - including selfie sticks
  • Laptop computers or tablets
  • Outside food and beverage

Other items deemed by Management to be dangerous or inappropriate will also NOT be permitted.